شروط البيع العامة

This is a translation provided for convenience. In case of discrepancy, the French version prevails.

These Terms of Sale (the “Terms of Sale”) apply to any subscription to a paid plan of the Scenorama service, available at scenorama.app. They supplement the Terms of Use.

1. Seller

2. Plans and prices

Scenorama offers a free plan and three paid plans in the form of a monthly or annual subscription. The features and limits of each plan are set out on the Pricing page, which forms an integral part of these Terms of Sale.

Prices are stated in euros, VAT not applicable, Article 293 B of the French General Tax Code. The applicable price is the one displayed at the time of subscription. The publisher may change its prices; any change is notified to you by email at least 30 days before it applies to your subscription, at the next renewal. You may cancel before that date if you do not accept the new price.

3. Subscription

You subscribe online from the Pricing page: choice of plan and billing period, account creation or sign-in, then payment on the secure page of our payment provider Stripe. Before confirming, you can review your order and correct any errors. Confirmation of payment constitutes acceptance of these Terms of Sale and concludes the contract. A confirmation is sent by email and the plan is activated immediately.

4. Payment and invoices

• Payment is made by bank card or by the methods offered on the payment page (Apple Pay, Google Pay, etc.), via Stripe. The publisher never has access to your card details.
• The subscription is payable in advance, at the start of each period (month or year), by automatic charge to the registered payment method.
• An invoice is issued for each payment and remains available for download from “My account” → “Manage my subscription”.
• If a payment fails, further attempts are made over a few days and you are notified by email. If the situation is not remedied, the subscription ends and the account reverts to the free plan.

5. Term, renewal and cancellation

• The subscription is entered into for one month or one year depending on the billing period chosen, and renews automatically for the same term, with no commitment beyond the current period.
• For annual subscriptions, in accordance with Article L215-1 of the French Consumer Code, you receive a reminder email between one and three months before each renewal, stating the deadline for cancelling.
• You may cancel at any time, in a few clicks, from “My account” → “Manage my subscription”. Cancellation takes effect at the end of the period already paid for, at no cost; it does not give rise to a refund of the current period, except where the right of withdrawal is exercised (section 7).
• When the subscription ends, your account reverts to the free plan. Your projects are kept, but the creation of new projects and paid features are subject to the limits of the free plan.

6. Changing plan

You may change your plan or billing period at any time. The change takes effect immediately and is calculated pro rata: the unused portion of the current subscription is deducted from the new amount.

7. Right of withdrawal

If you are a consumer, you have a period of 14 days from subscription in which to withdraw, without having to give any reason (Articles L221-18 et seq. of the French Consumer Code).

By subscribing, you expressly request immediate access to the service before the end of that period. If you withdraw, you are refunded the amount paid, less an amount proportionate to the period already elapsed (Article L221-25).

To withdraw, send us an unequivocal statement at hello@scenorama.app, for example: “I hereby give notice that I withdraw from the contract for the Scenorama subscription taken out on [date], account [email address].” The refund is made within 14 days, using the payment method used.

8. Warranties and liability

Consumers benefit from the legal guarantee of conformity for digital content and services (Articles L224-25-12 et seq. of the French Consumer Code): in the event of a lack of conformity, they may have the service brought into conformity or, failing that, obtain a price reduction or termination of the contract. For any problem, write to us at hello@scenorama.app.

The limitations of liability set out in the Terms of Use apply, without prejudice to the rights that consumers derive from the law.

9. Business customers

Customers acting for professional purposes do not benefit from the right of withdrawal. They may enter their VAT number at checkout so that it appears on invoices.

10. Complaints and mediation

For any complaint, please first contact customer service at hello@scenorama.app: we reply within 7 working days.

If you are not satisfied with the response, you may, as a consumer, refer the matter free of charge to a consumer mediator (Articles L611-1 et seq. of the French Consumer Code), whose contact details will be provided to you on request.

11. Governing law

These Terms of Sale are governed by French law. Failing amicable resolution, the dispute shall be brought before the courts having jurisdiction under the statutory rules; for business customers, before the courts within the jurisdiction of Agen.